Focusing on people, processes, finance and equipment, our technical consultancy services will identify ways to fine-tune your communications infrastructure to help reduce costs and deliver improved services to the end user Technical Support Helpdesk is widely acknowledged as the leading service provider in the sector. As one of the leading supplier of Information, Communication and IT solutions, we have one of the largest dedicated maintenance, engineering and support teams in the business.

With the advance in technology in recent years, the vast majority of enquires can now be handled remotely, which has minimized response times and led to increased customer satisfaction.

Designed to minimize down time, maximize performance and enhance resilience in the network, our support services help keep your network up and working to the high standard it was designed to meet.

Our Technical Support operatives are highly qualified in all the disciplines required to cater for today's voice and data enquiries, including fully accredited Siemens Engineers, qualified Microsoft Certified Systems Engineers (MCSE) and Cisco accreditation. Please note that all incoming and outgoing calls are recorded and maybe monitored as part of our training policy Project Management.

We at ILANZ believe that the supply of state-of-the-art technology is not enough alone to win business and serve our customer’s needs. We have a focused team of personnel who work to ensure your implementation runs smoothly and your project requirements are dealt with quickly and effectively. Prior to deployment we will document how you require the solution to operate. The planning of the project is pivotal in attaining a smooth transition from old to new and the key here is the attention to detail our highly skilled project managers have. Our project management service offering includes:

  • Site audit
  • Programming Requirements
  • Deployment Plan
  • Network Service Co-ordination
  • Rack Layout / Cabling Provision
  • Customer Log Documentation
  • Wireless Survey
  • LAN Health Check
  • Training schedule

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