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IVRS & Voice Mail

Understand what your callers need—before they reach a live agent.

OpenScape Contact Center Call Director offers a fully integrated IVR system, providing an automated, intelligent ’front-end” for incoming voice contacts. Call Director provides greetings, menus and announcements to your customers before connecting them to a live agent, while allowing callers to provide valuable information that ensures their calls are routed according to who they are, and what they need.

  • Integrated IVR solution for OpenScape Contact Center Agile and Enterprise
  • Auto-attendant with navigation menu prompts
  • Estimated wait time or position in queue announcements
  • Caller input digit collection and response for basic self-service
  • Up to 200 simultaneous sessions per server, 1000 sessions per system

 

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